At AlfrescoMart, we want you to be satisfied with your purchase. If you are not completely happy, we’re here to help.
Return Eligibility
We accept returns for both defective and non-defective products within 30 days of delivery.
To be eligible for a return:
– The item must be unused and in its original condition
– The item must be returned in the original packaging
– Proof of purchase is required
Non-Returnable Items
Certain items may not be eligible for return, including:
– Items that have been used, damaged, or altered after delivery
– Items not in original packaging
Return Process
To initiate a return, please contact us at support@alfrescomartusa.com with your order number and reason for return.
Once your return request is approved, we will provide instructions on how to return your item.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.
We recommend using a trackable shipping service, as we are not responsible for lost return packages.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 10 business days to your original method of payment.
Exchanges
We do not offer direct exchanges at this time. If you need a different item, please return your original order and place a new order.
Damaged or Defective Items
If you receive a defective or damaged item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund at no additional cost.
Late or Missing Refunds
If you haven’t received your refund within the stated time, please check with your bank or payment provider first. If the issue persists, contact us for assistance.
Contact
If you have any questions regarding returns or refunds, please contact us at support@alfrescomartusa.com. Our support team is available 24/7.