FAQ's
1. How long does shipping take?
Orders are processed within 1–3 business days (Monday – Saturday).
Delivery typically takes 3–7 business days.
Estimated total delivery time: 4–10 business days.
2. Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States.
3. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can use this to track your package at any time.
4. Can I cancel or change my order?
Orders can only be canceled or modified within a short time after being placed.
Please contact us as soon as possible at support@alfrescomartusa.com.
5. What is your return policy?
We accept returns within 30 days of delivery.
Items must be unused and in original packaging.
Customers are responsible for return shipping unless the item is defective or damaged.
6. What if I receive a damaged item?
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos.
We will arrange a replacement or full refund at no additional cost.
7. Do you offer exchanges?
We do not offer direct exchanges.
You may return your item and place a new order.
8. What payment methods do you accept?
We accept major credit cards including:
- Visa
- MasterCard
- American Express
- Discover
9. Is my payment secure?
Yes. All transactions are processed through secure payment providers.
We do not store your full payment information.
10. How can I contact customer support?
You can reach us anytime at: support@alfrescomartusa.com
Our support team is available 24/7, with responses typically within 12–24 hours.